Knowledge Base
1. Where is the Help file located?
2. Where are the Tutorials located?
4. How to enter a marriage date when there is none
6. The installation of the program did not appear to complete
7. What Source Types are available in the program?
8. What Attribute Types are available in the program?
9. The program prevents me from exiting
10. I've only got one database - which edition is for me?
13. Themes - Turning off sound
14. Consistency checks for GenBase location
15. Where is the GEDCOM Import Report?
1. Where is the Help file located?
The Help file gets installed with the program. The Help file is accessed via the main menu.
If you want to access it outside the program then please read the following.
Assuming you installed GENP on the C drive within the directory "Program Files" then the location of the program GENP will be "c:\Program Files\GENP".
Beneath this directory is the subdirectory Help. The Help file within is named 'GENP.chm'.
So in this example the Help file is within the directory "c:\Program Files\GENP\Help".
(2005 Aug 2 revised 2005 Aug 12)
2. Where are the Tutorials located?
Tutorials can be found in the Help file and additional ones on the website.
For the Help file look in the User Guide. There is a chapter of Tutorials.
(2005 Aug 2 revised 2005 Aug 23)
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We assume that you want to remove a GenBase completely from your system.
This is a two (2) step process.
Firstly delete the GenBase. Do this by either choosing the menu item Databases | Delete or the sidebar item Databases | Delete. Then select the GenBase from the GenBase List.
Secondly delete the entry for the GenBase from the Database Table. Do this by either choosing the menu item System Tables | Databases or the sidebar item System Tables | Databases. Choose the tabsheet Delete. Key the GenBase and click Process.
(2005 Aug 2)
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4. How to enter a marriage date when there is none
For most purposes you know when a couple married. You will know the day, month and year. If you don't know the day then enter the month and year.
Sometimes the marriage date is before a known date. For example, "before 1890".
The program, at first, insists on a marriage date. This is a precaution as you will mostly know the marriage date and have probably forgotten to key it. Some ancient pedigrees state a marriage but not a date.
You need to ensure that this is a marriage and not a union. If it is a marriage then key and save a spurious date. Then rekey a blank date and save.
(2005 Aug 12)
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Sometimes due to Internet or other problems the download from our website may not have copied all the data.
The easiest way to check if all the data has been downloaded is to compare the file size of the file on our website with the file size of the file on your computer. If there is a difference in file size then delete the file from your computer and download the file again. The file size on our website is stated beside the point from where you downloaded.
Remember to download the file to a different directory or folder from that holding your Genp program and family history files. We recommend you create a directory or folder named GENPtemp for that purpose.
(2007 Apr 13)
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6. The installation of the program did not appear to complete
Check that your anti-virus program was disabled or sleeping or in a 'snooze' state. It is important that your anti-virus program was not enabled. We have installed hundreds of programs and we sometimes get problems when not disabling our anti-virus program.
This is how some of the popular anti-virus programs look when enable and disabled.
AVG
disabled
enabled
Norton anti-virus
disabled
enabled
Symantec AntiVirus Corporate Edition
disabled
(There is a red surround to the icon.)
enabled
VET
disabled
enabled
Please also see our webpage Tutorial on installing Genp.
(2007 Apr 13)
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7. What Source Types are available in the program?
There are 116 source types available in the program. To get a listing of them we produced a standard report from the program entitled 'GENP Report of Source Types'.
We chose to output two (2) fields only - Name and RecNum (record number).
We also chose a Classic template for the HTML Options. Compare this design with the one for Attribute Types.
The first source type is Ancestral File. The last source type is Will (Unrecorded).
To see the list click here.
(2008 Jan 15)
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8. What Attribute Types are available in the program?
There are 154 attribute types available in the program. To get a listing of them we produced a standard report from the program entitled 'GENP Report of Attribute Types'. We chose to output two (2) fields only - Name and RecNum (record number).
We also chose an Olive template for the HTML Options. Compare this design with the one for Source Types.
The first attribute type is AFN (Ancestral File Number). The last attribute type is Will.
To see the list click here.
(2008 Jan 15 revised 2009 Nov 19)
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9. The program prevents me from exiting
The main reason for the program appearing to prevent the user from exiting is that there are warnings outstanding.
Look at the
Status Bar. If the Warnings Flag looks like this icon 
then there is at least one outstanding warning.
Click on the icon to see the Warnings dialog. For more information see the Help file, index entry Warnings.
(2008 Jan 24)
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10. I've only got one database - which edition is for me?
If your research has resulted in you having all your relatives in one database then the Standard Edition may be all you require.
If you think that your future research will only result in one database then the Standard Edition may be all you require.
If in the future you think it is necessary to have another database then provided you don't need to open more than one database at a time and don't want to Group them together then the Standard Edition may be all you require.
In the future you can upgrade to GENP Deluxe or GENP Platinum from GENP Standard.
(2009 Nov 19)
Please see our Tutorial on the Resources page.
(2009 Nov 25)
There are two (2) places to register GENP. After registering you must exit GENP. This is necessary for correct enabling of Preferences to occur.
When you restart GENP please go to the About Box. You should see your newly registered name.
1) About Box.
Go to Help | About. You will see the About Box. You can register the program through this dialog and see your registration details. It also gives the program version number and publisher details.
To register this program double click on the large GENP logo which is on the right hand side of the dialog. A register dialog will appear in which you enter your name and password. You may need to wait a few seconds before your details are registered. This is the Register dialog:
2) Trial Dialog.
Click on the Register button to see the same Register dialog.
(2009 Nov 25 revised 2009 Dec 21)
13. Themes - Turning off Sound
The demonstration theme GENP_Demo does not have any sounds. However most of the themes you can select do have sound.
Preferences, tabsheet Themes has a number of settings to control sounds. The following image shows sounds being selected to play in all situations.
The following image shows sounds deselected. Therefore theme sounds will not play under any circumstances. If you do not want sounds to play then deselect the choices.
The Help file has more information on Preferences and Themes.
(2009 Dec 21)
14. Consistency checks for GenBase location
Check the Location path for a correct path. An incorrect path may look like:
c:\GENP\GenBases\\Jones
(That is with two back slashes instead of one.)
This is caused by the GenBase Location Substitution ending in a back slash and the Database Table location ending in a back slash.
For example, the GenBase Location Substitution for demo:
c:\GENP\GenBases\
and Database Table location:
{demo}\Jones
What you need to do is to change the Database Table location to:
{demo}Jones
(2010 Jan 7)
15. Where is the GEDCOM Import Report?
When a GEDCOM file is imported using the GEDCOM Import Wizard a report is produced. The report is named 'GedcomImportRpt.txt'.
This report is easiliy found. On Windows 7 the report can be seen within the Documents folder. Within Documents is My Documents and within that is the forlder for GENP3. In the right hand pane entitled Documents Library is the report. Please see the following image:
Click on the file to view the report.
On Windows XP the report can be seen within the Sel's Documents folder. (The name of the computer is Sel.) Within Sel's Documents is the folder for GENP3. In the right hand pane is the report. Please see the following image:
Click on the file to view the report.
(2010 Feb 10)